10 critical decisions of operations management hard rock cafe

Minova is a leading manufacturer of products used in underground hard rock mines.

10 critical decisions of operations management hard rock cafe

Product Design Since the needs of consumer are more tailored and more specific, Hard Rock restaurants aim to meet their expectations by providing more than just food. They aim to provide top of the chart food. People nowadays do not just go to experience. They go there to restaurants for the food.

The operations management regularly reviews the menus. Food researches are regularly done and surveys are carried out on the food offered. The consumers rate the food offered on a scale of 1 to 7.

This means that if a food type is rated 1 it has poorly performed and necessary measures are taken.

10 critical decisions of operations management hard rock cafe

Process Adoption of an experience strategy has ensured a steady and ever increasing process of growth. Ever since, it has managed to grow to restaurants all over the world.

Apart from that they ensure proper lighting, memorabilia as well as good music is offered. Human Resources The company ensures that all it is recruited staff has a passion in music.

According to Jim Knight, manager of corporate training, his department ensures that the staff does the right thing. It trains, supports and deploys their staff.

The department is willing to do anything to support their staff in their work since at the end of the day; they are the image of the company out there. Ken Hoffman, general manager of the Orlando branch, coordinates the 23 departments and workers.

Research conduction and food surveys ensure that he is consumer oriented in decision making. These include sales, community events and the recent trends. This is an effort the market all over the world. How Operation Management Factors Can Be Handled In a Manufacturing Company Automobiles Product Design It is openly evident that many manufacturing companies are coming up, especially in the automobile industry; it is up to the management to design consumer oriented products.

Different consumers belong to different social classes and therefore can afford specific products. Therefore, it is upon the companies to identify the different classes, find out their product specifications and produce them according to the information gotten.

Quality As much as the products produced are aimed at different social classes, their qualities should not be compromised. For instance, in an automobile setting, general features like the body, gear box efficiency as well as the pedals should be very reliable.

Failure to do these may endanger the lives of the consumers. Process This may be looked at in different angles. For reliable existence of a company, the policies formulated should be aimed at a steady process of growth.

Also, the information and communication process should be efficient and reliable so that the producers do not lose touch with the market. Location As much as there is need for the existence of a head office or a head plant, a company should have other branches spread out throughout a geographical area that acts as the market.

This enhances accessibility of the products to the customers in time. Also, it reduces the cost of offering after sales services such as installation, repair and transport.

Layout It is good to consider the kind of working environment. A manufacturing industry should basically not look like a banking hall or a restaurant.

Hard Rock Cafe Inc. Operations Management & Productivity - Panmore Institute

The floor needs to be hard enough to withstand the heavy objects and material. Also, the ground space needs to be spacious enough to allow for accommodation of many big products. Human Resource Since production largely depends on the type of staff in a company, the human resource department should ensure efficient and adequate staffing.

Apart from their skills for the job, there should also be a formula of supporting and rewarding the staff in the event of a excellent performance of the company. This motivates hte staff and boosts production.

Supply-Chain Management The branch managers for the various widespread branches should have the ability to make good managerial decisions.Operations Management at Hard Rock Café Identify how each of the 10 decisions of operations management are applied at Hard Rock Cafe.

10 critical decisions of operations management hard rock cafe

1. 1. Design of goods and services: Hard Rock Cafe's tangible product is the food that they produce. - Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. - Determines marketing strategy changes by reviewing operating and financial statements and departmental sales srmvision.com: Business Development Manager .

srmvision.com your knowledge of restaurant, from the video, from the Global Company Profile that opens this chapter, and from the case itself. Identify how each of the 10 decisions of operations management is applied at Hard Rock Cafe?

1) Design of goods and service. Hard Rock Cafe us famous for foods from classic American -burgers and chicken wings-. Hard Rock Café just focuses on their interior business, and as a result, the profits after outsourcing warehouse space reduction by 44 %, reduced cost of operation by 20%, service level improvement by 22 %, distribution network and transportation that become optimize.

The Hard Rock Cafe business model is well defined, but because of various risk factors and differences in business practices and employment law, Hard Rock elects to franchise about half of its cafes. Social norms and preferences often suggest some tweaking of menus for local taste. Hard Rock Cafe is one of my all time favorite restaurants.

No matter where you go, you will have the same unique taste and rock culture. This location in San Antonio is very chic and service is amazing.3/5().

Hard Rock Café - Operations Management in Services - Case Study